Frequently Asked Questions
1. Use a Certified Power Adapter: If your device is not charging, ensure you are using a certified power adapter compatible with your device.
2. Check Charging Cable: Verify if the charging cable is functioning correctly. If not, try using an alternative charging cable.
3. Indicator Light Check: During charging, confirm whether the device's indicator light is illuminated. If the device remains uncharged despite the lit indicator, there may be an issue with the device itself.
4. No Charge with Indicator Light: If the device doesn't charge even when the indicator light is on, it could indicate a device-related problem.
5. After-Sale Service: If the above steps yield no results, seek after-sale service from the vape shop where you purchased the device.
1. Replace Cartridge: If the device fails to function, try replacing the used cartridge with a new one. If the problem persists with a new cartridge, it indicates a potential issue with the device.
2. Check Electrode Pin: Ensure the electrode pin of the device is properly in place. If dislodged, use a tool to pull it back into position gently.
3. Address Short Circuits: Examine for short circuits caused by e-liquid leakage. If detected, clean any spilled e-liquid to resolve potential short circuit issues.
4. After-Sale Service: If the above steps do not resolve the problem, seek after-sale service from the vape shop where you purchased the device.
1. Wipe and Dry Coil: If you experience spitting, wipe and dry any remaining e-liquid in the coil. Avoid washing the coil with water.
2. Preventive Measures: To prevent spitting issues, follow these guidelines: a. Cover the drip tip or use the silicon plug after refilling.
b. Avoid excessive vaping frequency.
c. Minimize the frequency of removing and installing the cartridge.
d. Refrain from prolonged single-vape sessions.
e. Adjust a bigger airflow.
These steps should help mitigate and prevent spitting problems with your device.
1. Check E-liquid Exposure: If the flavor is very light, assess if it's due to prolonged exposure of the e-liquid to air. In such cases, pour and refill with new e-liquid to refresh the flavor.
2. Replace Coil: If changing the e-liquid doesn't resolve the issue, replace the used coil with a new one. Light flavor may occur when the coil has been used for an extended period.
3. After-Sale Service:* Should the problem persist after attempting the above solutions, seek after-sale service from the vape shop where you purchased the device.
1. Check Authorized Source: Ensure the cartridge is purchased from an authorized store to maintain coil quality.
2. Replace Burnt Coil or Cartridge: If the coil is burnt, replace it or the entire cartridge with a new one. Refill with e-liquid above the MIN level.
3. Allow Coil Saturation Time: Allow the device to sit for 10 minutes to ensure proper saturation of the new coil.
4. Avoid Mixing E-liquids: Do not use the same coil with different e-liquids to prevent burnt coil issues.
5. Timely Refill: Refill with e-liquid promptly to prevent coil burnout when it reaches the MIN level. These steps should help resolve and prevent burnt coil problems with your device.
Before storing the device for an extended period, disassemble the kit and clean the tank thoroughly. Ensure the tank, coil, device, and battery are stored separately.
1. Silicon O-Ring Check: Ensure the silicon o-ring is sealing properly. If not, reposition it or replace it with a new one.
2. Glass Tube Inspection: Check the structure of the glass tube. If broken, replace it with a new one.
3. Filling Port Coverage: Verify if the filling port is well covered. If not, ensure proper coverage.
4. Extended Non-Use Maintenance: If the product remains unused for an extended period without thorough tank cleaning, clean the tank, replace the coil, and refill it with e-liquid before trying it again.
5. After-Sale Service: If the solutions fail to resolve the issue, seek after-sale service from the vape shop where you purchased the device.
1. Pause Vaping: If the atomizer becomes too hot, take a break from vaping and avoid excessive vaping frequency.
2. Adhere to Recommended Power: Vape within the recommended power range for the coil to prevent overheating.
3. Adjust Airflow: Turn up the airflow to promote better cooling of the atomizer.
4. Timely Refill: Refill with e-liquid promptly to ensure it remains above the MIN level, preventing dry hits and overheating. Following these steps should help regulate the temperature of the atomizer and prevent overheating issues.
1. Timely Refill: Refill with e-liquid promptly and maintain the level above the MIN level.
2. Secure Refilling Port: Cover the refilling port immediately after finishing the refilling process.
3. Adhere to Recommended Power: Vape within the recommended power range of the coil.
4. Moderate Vaping Frequency: Avoid excessive vaping frequency for optimal pod performance.
5. Certified Battery Usage: Power the device with a certified battery to ensure safe operation.
6. Avoid Mixed E-liquids: Refrain from using mixed e-liquids to prevent compatibility issues. By following these precautions, you can enhance the longevity and performance of your cartridge.
For Cartridge:
1. Check for E-liquid Leakage: Inspect for e-liquid leakage; if present, wipe the cartridge's bottom and the conductor on the device's top with a dry tissue.
2. Electrode Pin Check: Ensure the electrode pin of the device is in place. If not, use a tool to pull it back into position gently.
3. Replace Coil or cartridge: C. If the issue persists, replace the coil or the entire cartridge and try again.
4. After-Sale Service: If the problem remains unresolved, seek after-sale service from the vape shop where you purchased the device.
For Tank:
1. Detect E-liquid Leakage: Detach the atomizer from the device and check for e-liquid leakage. If found, wipe the electrode and the conductor inside and outside the atomizer with tissue.
2. Check Coil Connection: Ensure the coil is tightly connected to the atomizer's base. If not, screw up the base to firmly secure it with the coil.
3. After-Sale Service: If the solutions do not solve the issue, seek after-sale service from the vape shop where you bought the device.
1. Certified Power Adapter: A. Charge the device using a certified power adapter to ensure safe and optimal charging.
2. Safety Around Babies and Pregnant Women: Keep the device away from babies and pregnant women while vaping.
3. Temperature Considerations: Avoid using the electronic cigarette in ultra-high and low temperatures to maintain device performance.
4. Prevent Drops: Exercise caution to prevent dropping the product from high places, minimizing the risk of damage.
1. Warranty Coverage:
- Covers the device and atomizer only.
- The Warranty period is 180 days from the date of purchase.
- Maintain the anticounterfeit code and proof of purchase for warranty validation.
2. Exclusions from Warranty:
The warranty does not cover the following conditions:
- Exceeding the specified warranty period.
- Damage resulting from improper use, maintenance, and storage.
- Damage caused by unauthorized repair.
- Damage resulting from force majeure (unforeseeable circumstances beyond control).